Making ITIL Practical: The Impact of IT Process Automation

Presented by

Travis Greene, Chief Service Management Strategist at NetIQ

About this talk

The best-designed processes can sit on shelves while the organization refuses to change. IT Process Automation bridges the gap between process design and implementation by leveraging tools already in use and automating the repetitive and bureaucratic portions of ITIL. Attend this session to see real-world examples of processes that have moved from paper to production.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (1565)
Subscribers (96845)
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.