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Making ITIL Practical: The Impact of IT Process Automation

The best-designed processes can sit on shelves while the organization refuses to change. IT Process Automation bridges the gap between process design and implementation by leveraging tools already in use and automating the repetitive and bureaucratic portions of ITIL. Attend this session to see real-world examples of processes that have moved from paper to production.
Recorded Jun 11 2009 43 mins
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Presented by
Travis Greene, Chief Service Management Strategist at NetIQ
Presentation preview: Making ITIL Practical: The Impact of IT Process Automation

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IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.

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  • Title: Making ITIL Practical: The Impact of IT Process Automation
  • Live at: Jun 11 2009 11:00 pm
  • Presented by: Travis Greene, Chief Service Management Strategist at NetIQ
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