Making ITIL Practical: The Impact of IT Process Automation
The best-designed processes can sit on shelves while the organization refuses to change. IT Process Automation bridges the gap between process design and implementation by leveraging tools already in use and automating the repetitive and bureaucratic portions of ITIL. Attend this session to see real-world examples of processes that have moved from paper to production.
Recorded
Jun 11 2009
43 mins
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Presented by
Travis Greene, Chief Service Management Strategist at NetIQ
Travis Greene, Chief Service Management Strategist at NetIQ
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- Title: Making ITIL Practical: The Impact of IT Process Automation
- Live at: Jun 11 2009 11:00 pm
- Presented by: Travis Greene, Chief Service Management Strategist at NetIQ
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