FICO: Rapid time to value & compliance w/HP IT Service Management

Presented by

Matt Dixon, Senior Manager of IT Service Management, FICO

About this talk

Join HP featuring FICO as they share how they achieved rapid time to value and enabled compliance with HP IT Service Management Being the leader in decision management and analytics solutions for fraud detection and credit scoring invokes countless audits throughout the year. FICO found it critical to replace their incident and change tools to improve efficiency, gain visibility and ensure compliance in a more timely and accurate manner. Watch this webcast to hear FICO's challenges, approach, lessons learned and benefits including: • Delivering with speed: How they deployed and integrated incident tools in one month, change tools in two months and configuration management tools in six months into the service desk • Reporting and impact analysis: How FICO gained visibility into the service desk, including call resolution time and change requests, and improved their change analysis process • Increasing productivity and efficiency: Key steps taken and tools implemented to enable FICO “to do more with less” • Achieving compliance: Giving users the right access quickly and providing data for security audits in a more timely and accurate way • Continuing to raise the bar: Next steps to deploy and utilize new functionality, including self service to reduce end-user TCO and improve service responsiveness With their swift implementation of HP IT Service Manager, FICO made huge efficiency gains in the audit reporting process in order to simplify the timely compliance so critical to its business. You’ll hear in detail how FICO achieved rapid time to value with improved long term efficiency and visibility. Speakers: Matt Dixon, Senior Manager of IT Service Management, FICO Yvonne Bentley, Product Marketing Manager for HP Service Manager, HP Software Research shows that customers achieve over 500% ROI with HP IT Service Management. Viewers will receive the new IDC ROI case study report to get the detailed results.

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