Raise the Bar on Service Quality: KPIs that Drive Value
Presented by
Julie L. Mohr, President, Mind The IT Gap
About this talk
It is time to raise the bar for IT organizations and define a new standard quo. Problem Management is the key to increasing service quality. This requires both reactive and proactive problem management, measurements that are linked to value creation for the business and real tangible outcomes. This presentation explores both ITSM and IT Governance frameworks, the proposed key performance indicators and maps these along with other measurements to business value.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…