Three Movements in Service Management: ITSM in 2019

Presented by

Dolf van der Haven, Information Security and Quality Manager, Verizon Enterprise Solutions

About this talk

Join Dolf van der Haven, Information Security and Quality Manager, at Verizon Enterprise Solutions This webcast as he gives an overview of the three main movements in service management that will have an impact in 2019. This webinar will cover the new edition of ISO/IEC 20000-1, VeriSM and the new ITIL 4, and will show the merits of each movement, comparing them and demonstrating that whilst not mutually exclusive, each has their own specific merits.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (448)
Subscribers (97339)
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.