Power to the People: Next Generation Incident & Problem Management
Craig McDonogh, Director of Product Marketing & Brian Hollandsworth, Product Marketing Manager, ServiceNow
About this talk
People have been fixing services - and then trying to prevent them from breaking again - since the dawn of time. Traditional IT support methods rely on formal communication and manual processes maintained and dispensed by a select few individuals.
But this method has many inherent flaws. New technologies are emerging to address these issues and change the support landscape. Social IT is shifting power from individual contributors to the whole community. Tasks that once demanded specialized, highly skilled resources are being executed with the zero-touch approach of runbook automation. Please join us as we share new approaches to Incident and Problem Management that will increase your service availability and improve operational efficiency.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…