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Effective Asset Management in an Uncertain Economy

Today, organizations just like yours are under greater than ever to do more with less. Reducing costs and risks, increasing revenue, and optimizing asset utilization are three key areas where IBM can help, especially with our asset management solutions. Effective asset management in an uncertain economy can help you improve return on asset (ROA) and drive down IT costs.

Are these challenges that you face?

Deferring new capital spend by receiving more value from existing assets and extending asset lifespan
Consolidating applications to lower costs and improve service management
Reducing inventory levels and carrying costs by up to 30 percent to improve efficiency
Managing business and IT assets on one modern platform
Mitigating risk and improving compliance management to boost security

If yes, we invite you to attend this webcast, delivered by David Berger, Partner, Western Management Consultants. Please visit http://www.servicemanagementcenter.com to gain further knowledge of how our solutions are helping companies just like yours improve financial performance in these unique times.
Recorded Jun 23 2009 56 mins
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David Berger, Partner, Western Management Consultants, Ron Wallace, IBM Maximo
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IT Service Management

  • Inside ITIL® 4 – the Digital Perspective Nov 5 2019 9:00 am UTC 45 mins
    Mark Smalley, the IT Paradigmologist
    How does ITIL 4 contribute to the digital enterprise?
    What is a digital enterprise, for that matter, and which digital capabilities are required?
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    What’s the importance of planned and emergent continual improvement in keeping up with dynamic digital demand?
    How is the role of management changing?
    Which resources and practices do ITSM practitioners have at their disposal to co-create value from digital investments?

    This talk will explore these questions and more.
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  • Powering Proactive Problem and Incident Management Jul 18 2019 5:00 pm UTC 45 mins
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    Join IT Service Management experts as they discuss how to power proactive problem and incident management.
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  • Service Desk by The Numbers Jul 17 2019 5:00 pm UTC 45 mins
    Roy Atkinson, Sr. Analyst, HDI
    HDI conducts comprehensive annual research on almost every aspect of the service desk, from hiring, staffing, and salaries to metrics, frameworks, and technologies. This webinar will explore not only the statistics around the service desk, but what they mean in terms of industry trends and changes. How successful has the “do more with less” approach been? Are service desks hiring, or reducing staff? Is the workload shrinking or growing? What are the top metrics being gathered, and what do they mean?

    Attendees will learn:

    - What do service desks consider “must-have” technologies for supporting customers/users?
    - What contact channels are being used by customers to get support and request services?
    - What percentage of organizations are hiring for expansion of the service desk?
    - Which frameworks and methodologies are being used?
    - What are some areas where improvement is needed?


    Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as senior writer/analyst, he acts as HDI's in-house subject matter expert, bringing his years of experience to the community. He holds a Master’s Certificate in Advanced Management Strategy from Tulane University A.B. Freeman School of Business.

    You can find Roy on Twitter: @RoyAtkinson
    Save your seat
  • The State of the Service Desk Jul 17 2019 3:00 pm UTC 45 mins
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    Join ITSM professionals as they discuss the State of the Service Desk.
    Save your seat
  • Cloud Credential Council's Look at ITSM and Digital Transformation Jul 16 2019 3:00 pm UTC 45 mins
    Mark O' Loughlin - Cloud Credential Council
    Mark O' Loughling of Cloud Credential Council looks at ITSM and Digital Transformation
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  • ITSM and Digital Transformation Jul 16 2019 10:00 am UTC 45 mins
    Simon Dorst and Michelle Major-Goldsmith - Kinetic IT
    A look at ITSM and Digital Transformation with Simon Dorst and Michelle Major-Goldsmith.
    Save your seat
  • ITSM and Digital Transformation – the Business Benefits Jul 16 2019 8:00 am UTC 45 mins
    Mark Smalley, the IT Paradigmologist
    If we didn’t have IT service management, we’d be in a right mess. But how do you identify and articulate the benefits of ITSM in terms that business people understand?

    Starting with familiar ITSM notions such as utility and warranty, this talk explores how these relate to tangible business benefits such as more sales, higher prices, and lower costs and risks. Is ITSM just about keeping the lights on, and is it just as difficult to relate ITSM effort to business benefits as it is to say how much the cleaner’s broom contributed to last month‘s sales? This talk lets you decide for yourself.
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  • Ask the DevSecOps Expert: Software Security in DevOps & CI Environments Jun 6 2019 9:30 am UTC 30 mins
    Moshe Lerner, Checkmarx | Yotam Gutman, Cybersecurity Marketing Community
    The increased complexity of software and the need to keep up with fast-paced release cycles create new types of risk in the form of Software Exposure.

    Join this interactive 1-2-1 discussion where product strategist and industry expert, Moshe Lerner will share insights including;

    - Why you should consider software security as non-functional issue?
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    - How to manage and reduce application security risk at scale

    Moderated by Yotam Gutman, Founder & Community Manager, Cybersecurity Marketing Community
    Save your seat
  • How We Approached Evaluation of ALM Octane and Now Run Agile Testing Recorded: May 16 2019 60 mins
    Gerd Fladrich, Risang Sidik
    This webinar is brought to you by the Vivit Testing Quality ALM Special Interest Group (SIG).

    Join this webinar that will demonstrate how BNP Paribas started and performed evaluation of ALM Octane and is now using the tool to run complete agile testing lifecycles. The testing lifecycle will be presented as a live demo that follows Behavior-Driven Development (BDD) methodology and uses Gherkin notation for defining test suites.

    The testing lifecycle starts with definition of requirements and user stories, heavily builds on test automation and advanced reporting, manages and synchronizes defects across tools, and feeds learnings from testing back into the requirements. It uses an integrated development and testing infrastructure including products like Confluence, Jira, Micro Focus ALM, Micro Focus ALM Octane, Jenkins, GIT, Cucumber, IntelliJ, TestCafe, and others.

    BNP Paribas’s journey with agile test automation using ALM Octane started in 2017. The webinar presents in a nutshell how evaluation of ALM Octane was approached and conducted. It explains how new methods were introduced with the objective to leverage full tool functionality. The initiative has soon helped to increase testing efficiency and created important business value.

    Webinar participants will learn:

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    You may of heard this many times - "IT must focus on aligning to the business and have a primary focus on service integration". Is your ITSM program working to achieve this focus? Most likely you are among the growing population that is failing or missing the target in order to achieve results with ITSM that ensures business quality and maturity. Listen to Beverly Weed-Schertzer as she explains a fresh perspective on ITSM from practical experiences spanning over three decades.

    Take back control of your ITSM program!
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  • How to Drive Customer Experience by Changing Your Metrics Recorded: Apr 11 2019 41 mins
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  • The Advantages of ITIL 4 in the Modern World Recorded: Apr 10 2019 48 mins
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  • Should we still be optimising ITIL for today’s digital services? Recorded: Apr 10 2019 34 mins
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    This presentation will look at how to use ITIL as the basis for an effective IT operating model, and what else you ought to be looking at to successful deliver today’s complex digital IT services.
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    Does the digital enterprise still need ITIL 4?
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    This presentation will show how DevOps and ITIL should be combined in order to optimally manage the new digital ecosystem while at the same time being able to meet the increasingly stringent requirements imposed on IT service delivery.
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    The adaptability of the value chain enables organisations to react to changing demands from their stakeholders in the most effective and efficient ways. During this session participants will learn about the various experiences that ITIL 4 provides.

    About the Speaker:
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    ITIL 4 includes seven guiding principles, which can help you to make decisions and deliver great services to your customers. These guiding principles don’t just apply to management, they can help everybody in the organization. Stuart Rance will describe the ITIL 4 guiding principles with practical examples of how you can make them work for you.

    Stuart Rance is an IT service management and information security management consultant, working with clients all round the world. He is one of the authors of ITIL 4, as well as an author of ITIL Practitioner, ITIL Service Transition, and Resilia: Cyber Resilience Best Practice. He is also a trainer, teaching standard and custom courses in IT service management and information security management, and an examiner helping to create ITIL and other exams.
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  • Title: Effective Asset Management in an Uncertain Economy
  • Live at: Jun 23 2009 4:00 pm
  • Presented by: David Berger, Partner, Western Management Consultants, Ron Wallace, IBM Maximo
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