Cloud-Based IT Service Management: Where is it going and what do you need to do?

Presented by

Mark O'Loughlin - Managing Director, Cloud Credential Council and Daniel Breston - Principal Consultant, Virtual Clarity

About this talk

In recent years the IT landscape and traditional IT model has changed significantly. The fundamental cause of this shift is cloud computing and the latest in digital technologies. New ways of working such as DevOps, Lean and Agile are now being used to achieve the scalability, flexibility and innovation provided by the cloud model and digital technologies. However, it is very evident that many organisations and IT professionals still do not know the basic fundamentals of cloud or digital. If the IT Service Management (ITSM) community want to remain relevant in today’s new IT landscape they need to fully understand what cloud is and become leaders and trusted advisors in their organisation an all matters relating to cloud and digital. Join leading ITSM and Digital experts, Mark O’Loughlin and Daniel Breston, as they discuss the opportunities and challenges faced by IT Service Management in relation to Cloud and Digital Technologies

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