Cassius Downs, Treasurer; itSMF USA Board of Directors
About this talk
This presentation provides an overview of ITIL Version 3 and highlights the key changes and enhancements made to reflect the global users' and industry practices feedback since Version 2 was published. The key concepts of Version 3 will be explained as well as the integration of additional processes and functions that have evolved since Version 2. At the end of this session you will understand the key concepts and process flows of Version 3 as well as the future direction for ongoing improvements to ITIL.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…