ITIL Version 3 Overview

Presented by

Cassius Downs, Treasurer; itSMF USA Board of Directors

About this talk

This presentation provides an overview of ITIL Version 3 and highlights the key changes and enhancements made to reflect the global users' and industry practices feedback since Version 2 was published. The key concepts of Version 3 will be explained as well as the integration of additional processes and functions that have evolved since Version 2. At the end of this session you will understand the key concepts and process flows of Version 3 as well as the future direction for ongoing improvements to ITIL.

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