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How Fluffy Is Your Cloud?

Among ITSM professionals, “the cloud”, has been a source of fear, uncertainty and disruption, the likes of which hasn’t been seen since Y2K.
In the face of this change, IT organizations, technology and consultants have relied on their traditional strengths – technology and process. Unfortunately, the individual practitioner and the organizations in which they work have been practically ignored.

With the proliferation of frameworks, national and international standards, methods and approaches, as well as various certificate and certification programs, it can be challenging to choose the right mix of these elements to fit the needs of the organization and those who do the work.

Many practitioners are in the unenviable position of having to do their primary job and navigate their own way through this mixed bag of resources to answer important questions like:

•What is the right mix of knowledge, skills and abilities required to be successful in this new, cloud-centric world?
•How do we evaluate our options?
•What is the best fit for future growth and opportunity?

In this session, we will directly address what practitioners should do to be better prepared to discover meaningful answers to these questions.
We will go beyond the “common sense” connections and identify the key elements required to have you, your team and organization be successful.

Please join us for an advanced, practical and engaging discussion on “‘How Fluffy Is Your Cloud?’: Preparing for Success in a Cloud-oriented World”
Recorded Oct 20 2011 49 mins
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Presented by
Kenneth Gonzalez, CSMP, Managing Partner, Engaged Consulting, Inc.
Presentation preview: How Fluffy Is Your Cloud?

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IT Service Management

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  • IT Monitoring and Metrics with Ryan Schmierer May 17 2018 3:00 pm UTC 60 mins
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    Learn which metrics are best for demonstrating business value, and how to monitor them.
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  • What IT Metrics to Use and How to Monitor Them May 17 2018 12:00 pm UTC 60 mins
    Colin Rudd, ItemsLtd
    What IT Metrics to Use and How to Monitor Them with Colin Rudd.
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  • Metrics drive behaviours: How to avoid common IT metric mistakes May 17 2018 8:00 am UTC 60 mins
    Steve Morgan, Director, Syniad IT
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    This talk will look at the common pitfalls and make some recommendations as to measures which will drive the correct behaviours in your internal and external support teams.
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  • 7 Things You Must Do to Run IT as a Business May 16 2018 9:00 pm UTC 60 mins
    Doug Tedder, Principal, Tedder Consulting
    “Running IT as a business” is a popular thing to say, but what does it really mean to IT organizations? What are the critical things that IT organizations must do in order to run as a business? How is this different than what IT organizations are doing today?

    In this session, Doug Tedder discusses the seven things IT organizations must do to run IT as a business.
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  • From Cost Center to Profit Center May 16 2018 5:00 pm UTC 60 mins
    Phyllis Drucker - Consultant, Linium
    Cloud…outsourcing…Platform as a Service…all of these could make IT irrelevant, so how do you prevent this? By providing value every day and by running IT as a Business. Great catch-phrase, but what does it mean? In a nutshell: knowing the services IT is providing, what they cost to operate and whether they provide value, and by staying on the cutting edge of technology even with todays fast pace of change, so that the business you support remains competitive. This webinar addresses the basic building blocks you need to run like a business: defining services and offerings, layering in financial management and charge-backs/show-backs so you understand the costs of these offerings and how to pull it all together in a way that helps you run as a business does, even if it’s only on paper.
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  • Running IT as a Business May 16 2018 3:00 pm UTC 60 mins
    Rob Akershoek, Solutions Architect at Shell
    Rob Akershoek, Solutions Architect at Shell and part of the IT4IT Forum, discuss the challenges and opportunities of running IT as a business. Running IT as a business is more than finances and cutting cost – it’s about IT quality.
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  • Demonstrating business value from CSI May 16 2018 12:00 pm UTC 60 mins
    Ian McDonald
    Learn how to use CSI to demonstrate true business value with ITIL trainer and ITSM consultant Colin Rudd.
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  • Continual Service Improvement Maturity Model May 15 2018 3:00 pm UTC 60 mins
    Robert S. Falkowitz, General Manager of Concentric Circle Consulting
    It is increasingly accepted that an organization will deliver better services by agilely improving in a continual, incremental way. Our continual improvement maturity model, based on case studies of multiple organizations, provides a framework for addressing the issues specific to each team, for motivating team members and for providing management with an objective assessment of the progress being made by the organization.

    Robert S. Falkowitz, General Manager of Concentric Circle Consulting, has over thirty years experience in information technology and service management. His focus over the past 15 years has been in coaching and training on the use of technology to manage services and the optimization of basic work practices, such as flow, using lean and kanban methods.
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  • ITSM - The Theory of Constraints May 15 2018 10:00 am UTC 60 mins
    James Finister, Global ITSM Strategist, Tata Consultancy Services
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    A logical, analytical way of approaching how systems work and how to improve them, James will run through best-practice tools to help you answer key questions, including:

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  • Why Put People First in Service Management? It's The Only Winning Formula May 4 2018 7:00 am UTC 60 mins
    David Breston - Principal Consultant, Virtual Clarity & Karen Ferris - Director, Macanta Consulting
    We have been saying 'people are our greatest asset' for eons. But have we really demonstrated it?

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    If organisations don't do this they will very quickly cease to be relevant in this world of increasing disruption.

    In this webinar, Karen Ferris and Daniel Breston discuss why the people side of change is so important and how the organisational change management landscape has changed.
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  • Ep. 3 Areas of Focus to Create a Successful SACM Practice: ITOps SIG Talk Recorded: Apr 19 2018 22 mins
    Bill Curran
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    For Citizens Bank, major difficulties were encountered not just in implementing software itself, but in creating a sustainable and successful Service Asset and Configuration Management (SACM) practice. Come and learn 3 key areas to focus on to create and sustain a successful SACM process in order to:

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    Join us for the next upcoming SIG Talk on Tuesday, May 17, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1089263&group=.
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    Mark Ford
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    Join us for the next upcoming SIG Talk on Tuesday, May 8, 2018: http://www.vivit-worldwide.org/events/EventDetails.aspx?id=1089251&group=.
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    According to the 2017-18 World Quality Report, 88% of companies surveyed are using or experimenting with DevOps, and that number is growing. Making the transformation is not easy, and it’s made even more complicated by tools that aren’t integrated with each other, do not communicate with each other, and do not offer end-to-end visibility into and collaboration across the DevOps pipeline.

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  • Live at: Oct 20 2011 2:00 pm
  • Presented by: Kenneth Gonzalez, CSMP, Managing Partner, Engaged Consulting, Inc.
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