Guiding principles: The most practical part of ITIL 4

Presented by

Stuart Rance, Consultant, trainer, author, Optimal Service Management Ltd.

About this talk

ITIL 4 includes seven guiding principles, which can help you to make decisions and deliver great services to your customers. These guiding principles don’t just apply to management, they can help everybody in the organization. Stuart Rance will describe the ITIL 4 guiding principles with practical examples of how you can make them work for you. Stuart Rance is an IT service management and information security management consultant, working with clients all round the world. He is one of the authors of ITIL 4, as well as an author of ITIL Practitioner, ITIL Service Transition, and Resilia: Cyber Resilience Best Practice. He is also a trainer, teaching standard and custom courses in IT service management and information security management, and an examiner helping to create ITIL and other exams.

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