Is ITIL 4 DevOps Ready?

Presented by

Rob Akershoek, IT Architect, Fruition Partners

About this talk

Most IT organizations are currently working on transforming their existing IT delivery processes, with increasing use of Agile development methods (such as SCRUM), Continuous Delivery and DevOps. As a result of this transformation, traditional ITIL service management processes are being challenged for their relevance. ITIL processes are considered to be bureaucratic, slow and not relevant for the new digital ecosystem consisting. ITIL v3 also have some significant gaps as it didn’t cover the actual design and development of IT services (or products). But now in the beginning of 2019, Axelos introduced ITIL 4. Does this new version fill in these gaps? How to combine ITIL and DevOps? Does the digital enterprise still need ITIL 4? Or will your DevOps journey fail without a solid service management practice? This presentation will show how DevOps and ITIL should be combined in order to optimally manage the new digital ecosystem while at the same time being able to meet the increasingly stringent requirements imposed on IT service delivery.

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