Service Catalog Challenges in a Multi-Vendor Environment

Today’s Service Providers have unique technology business needs.
The technology in your data center can position you to address these needs and help you stay nimble and competitive.

Join us on March 12, to hear from today’s leading technology providers who understand the unique needs of an MSP. Hear from a speaker panel of experts who understand the MSP space and how technology can help you stay relevant and a step ahead of the competition.

Experts from global IT companies IBM and Insight will talk about:
· How technology can help MSP’s compete, grow and differentiate

· The resources, programs and sourcing options to make leading technology more accessible

· The latest technology solutions that address the unique IT needs of Managed Service Providers

Many security initiatives go undone because of a lack of support from executive management to fund them, or push back from the business areas when trying to implement them. This presentation will look at the causes of these issues, and present strategies for overcoming them.

Make no mistake – your Service Desk is THE focal point and flagship of IT.

Regardless of how good your technical resources and capabilities are, the perception of your overall service quality will be highly influenced by your Service Desk. It needs to be supported and invested in – both financially and in terms of management commitment and support.

So how can your Service Desk be excellent?

This third session in the ITSM Goodness series looks at what makes an excellent Service Desk – what is needed to achieve this, including both internal Service Desk measures and what support is needed from across the whole IT and service delivery organisation. In addition this session identifies exactly what is needed from management in terms of relevant resources and support, in order to enable your Service Desk to fulfill its brief of delivering excellent and efficient customer service. We will also look at what is needed from other teams to support their Service Desk and how the role of Service Desk Manager is key and central to the success of the ITSM operation.

This 8-part monthly series is designed to provide real-time value to newcomers and take to the next level those already familiar with the approach.

ITSM Goodness is an approach created by Barclay Rae to deliver practical, proven, successful and accessible advice and guidance for ITSM and IT professionals. The focus is clear and simple – on achieving the right business outcomes from IT, and how this is delivered, via the Customer Experience.

See the value that modern self-service adds to users, not just IT. Are you intrigued by formless IT, crowdsourcing, Google-esque knowledge, white glove service, or mystical app stores? Join this session to see how modernized self-service techniques are the forefront of automated service management.

See the value that modern self-service adds to users, not just IT. Are you intrigued by formless IT, crowdsourcing, Google-esque knowledge, white glove service, or mystical app stores? Join this session to see how modernized self-service techniques are the forefront of automated service management.

It is no secret, comprehensive mobile application testing is the business-critical last mile on the road to success.

However the testing for multi-platform application presents businesses with a number of serious challenges that can affect product quality, time-to-market, and profitability.

Various mobile test automation approaches have evolved recently - from unit, image, instruments, object based test automation to hybrid.

Join this webinar to get current view and future trends in mobile test automation.

We will talk about:

•Mobile test automation challenges
•Evolution of test automation challenges from unit tests to image based and object comparison methods
•What next?
•Impetus solution approach for comprehensive mobile testing automation

IT Service Management is all about on-boarding, delivering and managing “services”. This session will discuss the automation opportunities around a seamless service on-boarding process. Whether you are delivering IT as a Service (IaaS), Platform as a Service, or Software as a Service the process, the ability to reach maturity for regarding demand and supply of services, depends a great deal on the level and quality of automation that aligns closely with processes to deliver service value. We will discuss Service Information Systems, data driven approaches via Configuration Management Systems and automated provisioning or orchestration systems.

IT professionals who are responsible to deliver IT services to the business, protect the enterprise, secure the data, and deliver reliable services are being challenged with the plethora of consumer-grade technologies that are being brought into the workplace, management of Cloud and SaaS solutions, BYO programs, and many other Disruptive Trends. Service Management processes and supporting technologies must evolve, and quickly, to keep pace with the business. In addition, how IT delivers these services to the business must change, impacting the Service Desk and Portals. Join host Andrew Harsch, Director of Portfolio marketing and his guests; Chris Orr, VP Solution Architecture and Ed Vaccaro, VP Product Management at Unisys ITSM, on how to move from the theory of great support to an actionable plan to modernize the service management framework.

Based on the popular How to Implement and Mature Basic ITIL Change Management blog series on ITSMTransition.com, Greg Sanker presents a proven approach to start and mature basic Change Management. He shows how starting small, engaging staff, and maturing in logical steps maximizes the business value of your Change Management program.

About Greg:

Greg Sanker is an ITSM practitioner with endless passion for Excellence. He blogs about Enabling Excellence in IT Service Management at ITSMTransition.com

His expertise includes IT Service Management, Network and IT Operations Management, and Organizational Management of Change.