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Service Catalog: It Can Deliver More Value Than You Think

Many of the organizations who have a service catalog get limited value from it. Sometimes it fails to represent what the customers or our business colleagues get from us in terms they understand and other times it only covers the user-request-able services.

As someone who has built hundreds of service catalog and service portfolios over the years helping organizations get the maximum value from them, Matthew Burrows is ideally placed to give some practical tips which you can apply in your own organization. This session will not only explore why you need a service catalog, it will put it in context, explain how to get value from it and how to use it as a spring-board to deliver even greater service management maturity and tangible business benefits.
Recorded Nov 16 2011 48 mins
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Matthew Burrows, M.D., BSMimpact; itSMF UK, priSM, SFIA Foundation, ISM
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  • Title: Service Catalog: It Can Deliver More Value Than You Think
  • Live at: Nov 16 2011 1:00 pm
  • Presented by: Matthew Burrows, M.D., BSMimpact; itSMF UK, priSM, SFIA Foundation, ISM
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