Turning a Service Management Support Engineer Effortlessly into Learning Content

Presented by

Anna Marie Jupp

About this talk

There are many challenges facing those who work in the ITSM field. It seems the most significant challenge is the constant changes, whether they are within the tools and customers you are supporting, the on-and-off boarding of employees, or the changes in your ITSM solution from upgrades or total replacement. The Micro Focus Adoption Readiness Tool can help you guard against these changes affecting your business. • How to stop your knowledge leaving the building when the SME’s move on • How to put together a knowledge repository and maintain your content efficiently • How to create new content on the fly • How to make this knowledge available for everyone at the point of need

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