Glenn O'Donnell, Senior Analyst, Forrester Research
The cloud craze is changing many aspects of IT, though not everything. One thing that is changing is how IT service management (ITSM) fits. Cloud doesn’t mandate a new form of ITSM; it just forces ITSM to evolve more quickly to a state that should have been in place all along. Learn why cloud is forcing this maturity acceleration and how you can make cloud successful with ITSM discipline as a foundation. Discipline is not draconian. It must be flexible. ITSM is indeed flexible if you make it so. Cloud will demand this flexibility. Cloud will alter our landscape with or without you. Ensure your role in this movement by understanding what you can contribute to its development.