The Map is Not the Territory - Aligning Service Catalog to Your Customer Needs

Presented by

Nathan Allchin, Service Strategy Architect, O2 UK

About this talk

Service catalogs have become more established in business as a B2B channel but why are customers still frustrated by them and why are service providers not making the resource savings they expected? In this service catalog webinar, we'll be lifting the lid on what the service catalog represents and how to align what we find more closely to the needs of business.

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