DevOps + ITSM: A Merge Request

Presented by

Rob Akershoek, IT Management Architect, Fruition Partners, a DXC Technology Company

About this talk

Traditional ITSM practices such as ITIL are being challenged by DevOps teams. Does a DevOps team still need an ITSM system? Can we not just use one single backlog to manage all our work including incidents and requests? Do we still need a CAB for change approvals? Is the traditional CMDB suitable for the dynamic cloud environment? Join this webinar to learn all about how ITSM needs be transformed to leverage the DevOps way of working.

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