Mike Kyffin, Technical Business Consultant, Cherwell Software
This service catalog webinar will help attendees to clearly understand:
•The purpose of service catalogs
•Service catalog definitions
•Approaches to their design and practical implementation
Join presenter Mike Kyffin, Technical Business Consultant at Cherwell Software in this live webinar. As the former Global Service Desk Manager for Dolby Laboratories, Mike was responsible for the planning and delivery of their corporate service catalog. Mike now uses this practical experience to help companies on a day to day basis with their service catalog design and requirements.