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Service Catalog and Cloud Computing: No Catalog, No Cloud

No catalog, no cloud? “Why?” you ask.

The answer is simple. The evolution to all forms of cloud computing – private, public, and hybrid – is being influenced by a combination of consumer behaviors and the ever-increasing pace of business. Consumers continue to demand more services from any location, at any time, and from any personal device. These same expectations and devices are being brought to the workplace with demands that IT organizations deliver the same types of services in a business context. The combination of higher expectations and increasing demands for services is forcing IT to rethink how to deliver services.

Self-service and automation are the key tenets to the effectiveness of your cloud solution. This ensures that users – be they departments, lines of business, or workgroups – receive the optimal experience in dealing with IT and receiving the requested service.

In the days before automation and self-service, a typical service request could take days to weeks to fulfill. End users had no idea where their requests were in the approval process. With the self-service model, using a service catalog, a request only takes minutes to hours. And with greater transparency and control, both IT and users can track and manage the lifecycle of the service.

A service catalog provides a simple and easy-to-use storefront for IT – it’s the user’s interface to Cloud services, which makes it an essential part of Cloud. But this is not your old front end to the help desk, the catalog has also become the real time policy governor and orchestrator of all the tasks required to assemble a service in real-time.

Which brings us back to no catalog, no cloud. Attend this session to learn how you can execute your cloud strategy with self-service and a service catalog.
Recorded Nov 16 2011 49 mins
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Presented by
Rodrigo Flores, Technical Architect, Cloud Computing - Intelligent Automation Solutions, Cisco
Presentation preview: Service Catalog and Cloud Computing: No Catalog, No Cloud

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  • Title: Service Catalog and Cloud Computing: No Catalog, No Cloud
  • Live at: Nov 16 2011 9:00 pm
  • Presented by: Rodrigo Flores, Technical Architect, Cloud Computing - Intelligent Automation Solutions, Cisco
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