Important Considerations When Selecting Your Service Catalog Tool
With constant business demand for new services, IT must deliver and support an ever-increasing range of physical and virtual infrastructure. With resources constrained by tighter budgets, the only solution is to manage this demand more effectively. Providing a service catalog has emerged as one of the most proven vehicles to meet this challenge.
Making the decision to adopt a service catalog and following ITIL best practice around service catalog management only gets you so far. Selecting a "fit for purpose" tool that will not only meets the requirements of you and your customers today but can grow and adapt to future requirements, is essential to ensure optimum return on your investment.
This session from Biomni, will reflect on the benefits of adopting a service catalog while focusing on the key features to look for when selecting a tool for the management and publication of your services and automation of resultant service requests. It will call on Biomni's extensive experience of a global customer base, currently spanning over 1.2 million production users across organizations of varying size and complexity.
Join presenter Andreas, Chief Technology Officer at Biomni in this webinar. Andreas is responsible for product management and engineering. He has more than 20 years’ experience with self-service and workflow software solutions primarily within a web based and Microsoft architecture. Andreas joined Biomni as a co-founder in 1999 from Dealogic where he started as a software developer in 1992 before advancing to Managing Director of the e-Commerce products division in 1998. Andreas holds a Master of Science degree in computing from Middlesex University.
RecordedNov 16 201143 mins
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