Service Catalog - 4 Decisions For Execution Success

Presented by

Ivanka Menken, Founder, The Art of Service

About this talk

What does it really take to make the execution of a service catalog a success? And what is it that the ITIL framework doesn't tell you? Find out in this practical and useful webinar with Ivanka Menken. Ivanka has authored over one hundred books including of some of the bestselling IT Service Management books of recent years. She writes a highly popular IT Service Management blog and is the founder of The Art of Service, a fast-growing IT Service Management education company. In October 2010, the itSMF USA Awarded Ivanka with the highest Professional Recognition for IT Service Management: Distinguished Professional in Service Management (DPSM CM). Her irrepressible speaking style and no-holds-barred blog have helped her create a large following around the world.

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