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Service Catalog - 4 Decisions For Execution Success

What does it really take to make the execution of a service catalog a success? And what is it that the ITIL framework doesn't tell you?

Find out in this practical and useful webinar with Ivanka Menken. Ivanka has authored over one hundred books including of some of the bestselling IT Service Management books of recent years. She writes a highly popular IT Service Management blog and is the founder of The Art of Service, a fast-growing IT Service Management education company.

In October 2010, the itSMF USA Awarded Ivanka with the highest Professional Recognition for IT Service Management: Distinguished Professional in Service Management (DPSM CM).

Her irrepressible speaking style and no-holds-barred blog have helped her create a large following around the world.
Recorded Nov 16 2011 47 mins
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Presented by
Ivanka Menken, Founder, The Art of Service
Presentation preview: Service Catalog - 4 Decisions For Execution Success

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    Join this panel of ITSM experts as they debate and discuss:

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    Stephen Mann, Principal Analyst and Content Director, ITSM.tools
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    T leaders are challenged to automate and transform their organizations to drive business growth and convert IT into a revenue arm through evolving economic changes. In challenging times where IT help desks are typically known for driving up costs, new AI technologies are now available and enable IT to scale support for remote working, deliver self-service to resolve requests autonomously, and improve employee productivity.

    With AI, IT organizations can now contribute to digital revenue growth with next-gen conversational AI for front-office applications and Conversational RPA for back-end tasks, actions, and workflow automation. These technologies are available within Aisera's cloud-native AI Service Management Solution to dramatically cut resolution times down to an average of 45 seconds.

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    About the presenter:
    Karthik Sj leads Product at Aisera for AI Service Desk & Customer Service products. Prior to Aisera, he led the Machine Learning & AI Product group within SAP Customer Experience. He enjoys the growth phase of product development from initial product/market fit to scale. Karthik earned his MBA from the Haas School of Business, Berkeley, and did his undergrad in Computer Science from Bangalore, India. Outside of work - he enjoys traveling, reading & watching sports. He is also a first-time dad and can be approached for tips on swaddling and baby-led weaning!
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    About the speaker

    HDI's 2019 Lifetime Achievement Award honoree Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as Group Principal Analyst, he acts as in-house subject matter expert for HDI and ICMI, bringing his years of experience to the community. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @RoyAtkinson.
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    Daniel Blander leads the Security Portfolio for Virtual Clarity. He is a highly experienced and recognized expert in the fields of information security, risk management, compliance, operations, and organizational change. He has over 20 years of global experience as CTO, CSO, as well as an advisor to Fortune 100 and startups alike in the fields of Banking, Healthcare, Retail, Technology, Airline, Hospitality, Government, and Entertainment. His work resulted in his nomination in 2008 as Information Security of the Year for the West by the Executive Alliance and is a frequent lecturer at security conferences around the world. Daniel has also been recognised for his contributions to DevOps and the publications many view as the main books of knowledge such as The DevOps Handbook.

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    Claudine is an IT management expert with experience in service management, security, risk, Lean, Agile and DevOps, in particular combining working methods that drives IT organisations to excel. She writes articles, develops trainings, gives lectures and realises projects on these topics. In addition, she is closely involved in the development of the new version of ITIL 4.

    “Motivation and enthusiasm in employees encourages me to work every day on better cooperation mechanisms leading to even better organisational performance. Experience in DevOps and ITSM transformations with a healthy dose of curiosity, empathic capability makes it possible to make connections within the organisation to realise this"
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  • Title: Service Catalog - 4 Decisions For Execution Success
  • Live at: Nov 16 2011 7:00 am
  • Presented by: Ivanka Menken, Founder, The Art of Service
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