Amazing Customer Experience: Turn Satisfied Customers into Customer Evangelists

Presented by

Shep Hyken, CSP, Shepard Presentations, LLC

About this talk

In today's competitive business environment, you can't just satisfy customers. You need to give them experiences they won't forget! No matter what your product or service, who you sell it to or how much (or little) of it you sell, your business revolves around customers. Keeping customers happy, making sure they come back for more and keeping them loyal to your brand are the foundations of business success. In this webinar, Shep Hyken, author of The Amazement Revolution, will show you how to create a customer experience that leads to endless loyalty and constant referrals. Hyken will lead you through the five phases or "cults" that organizations pass through on their way to creating Customer Amazement. Attend this interactive webinar to learn: * The 5 "cults" of the customer and which one defines your company * Top techniques to create employee loyalty * 10 strategies to build customer amazement * And more!

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