Inside ITIL 4: Co-creation of value. In practice!

Presented by

Margo Leach, Chief Product Officer, AXELOS Global Best Practice

About this talk

At AXELOS we are passionate about co-creation of value: developing our products & services to truly meet the needs of end users, and bring value to both parties. That means collaboration; early testing; iterative development; listening to your stories… ITIL 4 is no exception. Find out about all the goodies in ITIL 4; what went on behind (and in front of!) the scenes during development, and how we are continuing to keep our Guiding Principles at the heart of what we do. I’ll talk about how the components of ITIL 4 address common challenges and opportunities at the heart of organisations, and how it leverages agile and lean concepts to deliver added value. I’ll give some insight on the reception from the market so far, and how YOU can help with further developments. About the speaker: Margo Leach is Chief Product Officer at AXELOS, and responsible for leading an amazing team of subject experts, market experts and development experts, to ensure our portfolios continue to deliver value to our customers and end users, and resonate in the market. Our purpose as an organisation is to help individuals and organisations achieve better outcomes, through the tailoring and application of best practice. Margo first fell in love with ITIL when she didn’t even know it was called that… back when she was developing and launching digital products and was very happy there were people reminding her she needed to think about ongoing service… and also make sure she didn’t break stuff.

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