How Social Media Is Turning IT Service Management on Its Head

Presented by

Maff Rigby, Founder, IT SmartDesk Ltd

About this talk

Unless you've been living in a cave for the past 10 years, you will be aware of the rise of social media, most notably because of websites such as Facebook and Twitter. Its impact on how we communicate and interact with the world around us presents some huge challenges for IT service management professionals. More importantly, it generates some very interesting opportunities! In this presentation Maff focuses on the opportunities social media offers us. He discusses some key concepts that have emerged from social media, how they have been applied within IT service management to improve efficiency and customer satisfaction, and how they could be applied in the future to offer an even better service to our customers.

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