What's Needed to Build the Next Generation of IT Service Desks?

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Presented by

Barclay Rae | Patrick Bolger | Barry Corless | Evan Carlson

About this talk

According to Forbes, users expect enterprise ITSM services to be delivered instantly. However, a third of IT service desk customers say that service desks are ‘failing to deliver the IT support services they need’ - and the reason for this is estimated to be that whilst digital platforms, applications and services have progressed at an unprecedented rate, many service desks are lagging behind. With supply not meeting demand, it’s time to take a closer look at the potential reasons for this, and discuss how next generation iterations of service and help desks can start to bridge the gap. Join this panel of ITSM experts as they discuss: - What solutions should be automatic and not require in-person IT support - How to become truly end-user centric - Proactive problem solutions - How to embrace data and analytics to transform the IT environment
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