Service Catalogue: the Shop Window to the Business?

Presented by

Brian Kerr, Senior Managing Consultant, Axios Systems

About this talk

What exactly is a Service Catalogue and how should businesses use them? Are we too caught up in the idea that the Service Catalogue is for IT services only? Could the Service Catalogue become a "one-stop-shop" for non-IT functions as well, for example, Human Resources or Facilities Management? This webcast will cover: - How the Service Catalogue can demonstrate value from IT - How to prove this value to the business - What non-IT services a Service Catalogue can provide - What non-IT functions a Service Catalogue can provide - Practical advice and tips on building a Service Catalogue - How Service Catalogue fits into the overall CMS Brian Kerr has worked in the IT industry for 35 years. He has a vast amount of experience in delivering ITIL based Service Management solutions worldwide and is a qualified ITIL Service Manager and project director at Axios Systems, becoming the 1st in the world to achieve BS 15000 certification, now ISO/IEC 20000 (the international standard for IT Service Management).

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