Trends in Service Management: Get Social, Go SaaS or Do Nothing!

Presented by

Rama Varsani, Principal Consultant, CA Technologies

About this talk

To continue providing strategic business value, IT must make operational and business choices to transform how it delivers services to the business. This session will explore the convergence of significant trends including: 1) the "Consumerization" of IT services 2) the evolution of IT into a broker of services and 3) the expanding new generation of "social-media-oriented employees" This session will cover the Characteristics and benefits of a hosted, an On-premise, or a SaaS Service Management solution. Detailed information is also provided on the key factors to consider when transitioning from an On-premise to a SaaS solution.

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