5 Practical Ways to Cut Service Desk Costs

Presented by

Ben Cody, VP ITSM Solutions, Serena Software

About this talk

Are you struggling with the cost of maintaining or upgrading a legacy helpdesk solution from BMC, HP or CA? Has your company outgrown a home-grown service desk? If yes, this webinar is for you. Join the Serena team as we discuss and demonstrate a revolutionary, new process-based approach to IT Service Management (ITSM) that has helped companies like yours cut service desk license and maintenances costs by 60% or more. During this session, we will discuss how to: . Uncover and quantify hidden service desk costs . Eliminate unnecessary ITSM costs, yet keep existing investments . Effectively capture and track all IT demand and fuel innovation

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