Are you struggling with the cost of maintaining or upgrading a legacy helpdesk solution from BMC, HP or CA? Has your company outgrown a home-grown service desk? If yes, this webinar is for you.
Join the Serena team as we discuss and demonstrate a revolutionary, new process-based approach to IT Service Management (ITSM) that has helped companies like yours cut service desk license and maintenances costs by 60% or more.
During this session, we will discuss how to:
. Uncover and quantify hidden service desk costs
. Eliminate unnecessary ITSM costs, yet keep existing investments
. Effectively capture and track all IT demand and fuel innovation
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…