Improve your continual improvement with a maturity model
Robert S. Falkowitz, Trainer and Coach, Concentric Circle Consulting
About this talk
Continual improvement is a key practice in both implementing and maintaining the management of your services. But it is not realistic to jump from no continual improvement to an excellent continual improvement discipline. Using a maturity model helps to motivate, to direct and to measure the continual improvement of your continual improvement.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…