Improve your continual improvement with a maturity model

Presented by

Robert S. Falkowitz, Trainer and Coach, Concentric Circle Consulting

About this talk

Continual improvement is a key practice in both implementing and maintaining the management of your services. But it is not realistic to jump from no continual improvement to an excellent continual improvement discipline. Using a maturity model helps to motivate, to direct and to measure the continual improvement of your continual improvement.
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