Inside ITIL® 4 – the Digital Perspective

Presented by

Mark Smalley, the IT Paradigmologist

About this talk

How does ITIL 4 contribute to the digital enterprise? What is a digital enterprise, for that matter, and which digital capabilities are required? How does the digital operating model contribute to transforming the enterprise? What’s the importance of planned and emergent continual improvement in keeping up with dynamic digital demand? How is the role of management changing? Which resources and practices do ITSM practitioners have at their disposal to co-create value from digital investments? This talk will explore these questions and more.

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