Service Blueprinting: A Design Technique for NextGen Customer Service Innovation

Presented by

Aaron Kennelly, Customer Experience Practice Lead | Joe Benvenuto, Vice President Client Partner, Celerity

About this talk

Service Blueprints are an operational tool that can be used to revolutionize services and improve your customer experiences. In this webinar we'll learn: - What a Service Blueprint is and why it is important - How Service Blueprints can improve your stakeholder experiences and operational metrics (OLAs / SLAs) - How to conduct a Service Blueprint workshop at your company

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