Service Blueprinting: A Design Technique for NextGen Customer Service Innovation
Presented by
Aaron Kennelly, Customer Experience Practice Lead | Joe Benvenuto, Vice President Client Partner, Celerity
About this talk
Service Blueprints are an operational tool that can be used to revolutionize services and improve your customer experiences. In this webinar we'll learn:
- What a Service Blueprint is and why it is important
- How Service Blueprints can improve your stakeholder experiences and operational metrics (OLAs / SLAs)
- How to conduct a Service Blueprint workshop at your company
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…