What Does the Agile Service Desk Look Like Now?

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Presented by

Barclay Rae | Rusty Robinson - Performance 360 | Ken Fee - Business Technology Architects | Dan Turchin - InsightFinder

About this talk

Although Agile was originally conceived to apply solely to software development, it’s influence has been far-reaching. In 2020, it’s notably impacted the service desk - something whose traditional principles are rooted in ITIL. So what does the Agile service desk look like in 2020? Has it continuously demonstrated and delivered business-defined value? And does it actually put people before process and technology? Join us for a discussion on what the current - and future - Agile service desk looks like. We’ll cover: - Recent use cases showing how the Agile mindset can drive efficiency at the service desk level - How Agile can improve the reputation of your service desk - and champion its contribution to the business - What Agile metrics you should use, and how they show the positive impact that ITSM has across an organization Speakers: Barclay Rae - Barclay Rae Consulting Rusty Robinson, President & Founder, Performance 360 Ken Fee - CEO, Business Technology Architects Dan Turchin - CEO, InsightFinder
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