Customer Service in a Fast Changing World

Presented by

Ivanka Menken Global, Founder and CEO, the Art of Service

About this talk

In the past few years our world economy has been rocked by the GFC, and as a result customers have changed their behaviour. Throw the changes in technology usage in the mix and you're looking at a massive shift in customer service. The changes in customer expectations are following at a higher pace than ever before and companies who don't understand this will be left behind very soon. People purchase from companies that offer a fantastic experience - and customer service is becoming more important than ever before... or is it? Join me in this webinar where we explore what is going on in the world around us and how to use this knowledge to our advantage: to advance our personal jobs and careers and the companies we work for.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (1565)
Subscribers (96871)
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.