The Importance of Business Outcomes for Measuring Cloud Services
Erik Hille, Senior Principal Product Marketing Manager, CA Technologies.
About this talk
With many organisations looking to gain competitive advantage while simultaneously saving cash through cloud based technologies, how can you be sure that service quality will not be compromised in these austere times? In this session we will be looking at how through the use of "business outcomes" the paradigm of delivering more with less can really be achieved.
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…