MAIDE for SIAM

SIAM has been around for some time now, and the publications of the SIAM Bodies of Knowledge has helped to codify the best practice common sense around managing multiple service providers, mainly through the introduction of the service integrator. But in our experience, many organisations still struggle with the concept and structure of that service integrator layer and thus could benefit from a practical example SIAM model. The MAIDE model presented is allows customers to take control of their SIAM ecosystem, allowing them to divide the service integrator functions in a managed way, retaining control in areas they deem appropriate for their organisation and giving clear guidance and expectations on the areas they want to outsource. Speakers: Michelle Major-Goldsmith Manager, Service Management Capability, Kinetic IT Simon Dorst Manager, Service Management Services, Kinetic IT