COVID-19: Top 3 Challenges for Your Help Desk and How to Solve Them
Presented by
Manu Prasanna, Senior Strategist, Avaamo
About this talk
Overcoming the Hurdles of servicing a Fully Remote Workforce
The rapid migration of employees from office-based to remote working has put unprecedented pressure on IT help desk departments of large and small companies - while they themselves manage tickets and handle ticket resolution from their own kitchen table!
In this session we will discuss:
- How conversational AI automation is beneficial for IT support teams
- How AI and automation can help bridge the disconnect between remote workforces
- Implementing AI into your IT support teams' strategy to overcome challenges caused by Covid-19
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.…