As more options become available in automation and artificial Intelligence (AI), it can be daunting and challenging to wade through the various types of technology and identify where benefits can be achieved. There may also be some reticence from business areas to using automation, where previous good levels or personal support have been established.
In this session we will discuss:
- Some simple guidelines in terms of business benefits
- Operational opportunities
- Overall improvement expectations that can be achieved from AI in the ITSM world