ITSM is the underpinning approach or guide for many technology and leadership practices. ITSM received a perception of being slow and cumbersome but with a new focus on creating a mesh of people, processes, tools and metrics that matter, ITSM is becoming HOT again.
So hot that the concepts were adopted and adapted by DevOps to help create products and services via a continuous flow of software. Continuous integration, delivery, feedback, improvement. I want to add a new word to the mix: Continuity. ITSM and DevOps via automation creates a continuous way of working within your organization.
In this session we will discuss:
- How ITSM practices are redefining DevOps strategies
- How the future of leadership and technology is shifting
- How continuity comes into ITSM and DevOps
The beginning of this new journey is being called Digital. Doubts? Not sure? Come listen. I promise to leave room for your questions and comments.