IT Sensible Management; Service Sensible Sustainability

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Presented by

Beverly Weed-Schertzer, Author, edifyIT

About this talk

ITSM and DevOps together increase achievement of higher levels of service sustainability. o In this presentation, we bring ITSM and DevOps together from a service sustainability position. It’s not enough to leverage best practices for knowledge management, there must be useable knowledge produced from said best practices and value visible to customers. o ITSM and Dev/Ops is a high performing cross functional framework driven by efficient efforts.
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