The Secret to a Successful Service Catalog - What ITIL Never Told You

Presented by

Ivanka Menken, Founder and CEO, the Art of Service

About this talk

Implementing a service catalog isn't a simple "painting by numbers" as the ITIL framework and ISO standards leave large areas for interpretation. This presentation touches on the most obvious success factors of a service catalog implementation: communication, contacts, consistency (and more).

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