ITSM Alignment: Business and Technology Working Together

Every business is different but there are some common points of failure to avoid when it comes to successful ITSM. There are certainly some difficult technical break points and challenges, but mature IT shops develop the talent, methods, and tools to address technical challenges. The more common points of frustration and failure are the result of misunderstanding and misalignment between the business and IT. We all recognize that IT and the business can end up with different priorities and sometimes they do not seem to be communicating in the same language. To effectively streamline configuration and change and release management IT will need to develop the ability to align with business to understand what is truly needed for success outcomes. This can involve understanding priorities at the board of directors and senior executive levels as well in addition to the input received from local subject matter experts and power users. This workshop will address leadership and teaming solutions to common challenges. Participants will learn from case studies and the collective experience of senior managers how to understand the answers to some important ITSM questions, including: • Who is in charge? And why? • Is the direction real? • How complex have you made the solution? • Who reaches for the check? – How to engage the business economically. • Are you realizing the full benefits of using a target state architecture and roadmap? • Who Is setting the pace? • What are the “The Moments” and how do we deal with them? • When do we declare victory? The workshop presenters each have decades of experience in the design, implementation, and maintenance of complex IT solutions for large businesses. They bring a strong complement of IT, Finance, and business expertise. Raising your awareness of the concerns addressed in the workshop will not only help you to be successful in your current role but it will help to prepare you for more senior roles in your career.