Animate your support documentation to help SHIFT LEFT

Presented by

Phil Reynolds, Owner/Animator, Philanimates Limited

About this talk

Creating animated videos of your support documents will help to ease the workload on your Service Desk. Videos grab staff attention, make the guides much easier to use, improve user confidence and reduce repeating calls to the IT service desk, freeing up support staff to do more value-adding activities. This should form a key part of any Shift Left strategy. With budget pressures increasing, headcount is under pressure, maximising productivity is vital and growing staff confidence and digital dexterity is key to achieving that. Service desks are also under ever-increasing pressures, with an ever-growing range of products and services to support, each with a range of capability, from learner to advanced. Convincing end-users to self-learn and self-support is an important aspect of not only improving end-users productivity but also the productivity of the IT service desk. In this webinar we will explore: - Arguments for video-based support guides, and where to focus first. - Options for resourcing their creation. - The skills required to create engaging videos. - The process for creating engaging videos - Options for delivery of videos to support new technology deployments. - Engaging staff to encourage use of self-help video guides.

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