Four secrets to ITIL and DevOps Compatibility

A marriage brings together two individuals with their own personalities, strengths and flaws. Successful marriages take compromise and commitment to build on the strengths and overcome the flaws. This presentation describes why many ITIL and DevOps practitioners have been at odds with other, and asks “can and should the two approaches ever be married?” and “If so, how do we make the marriage work?” The presentation will focus on 4 secrets to compatibility, and gives specific examples of: • When to use ITIL or DevOps approaches • How real organizations have used them • Where combining the two approaches does NOT work Compatibility Secret #1: The Personality Test Compatibility Secret #2: The Common Goal Compatibility Secret #3: Playing to Each Other’s Strengths (and acknowledging flaws) Compatibility Secret #4: Resolving Conflicts About David Cannon David has been at the forefront of helping organizations understand and adjust to major shifts in the technology industry over the past 3 decades. He is known for crafting industry best practices for Strategy and IT Operations and uses them extensively to help organizations function more effectively and efficiently. He has led consulting practices in Forrester, Hewlett-Packard and BMC Software – focused on IT management and strategy. David is the co-author of the ITIL 2007 Service Operation book, author of the ITIL 2011 Service Strategy book and lead editor of the ITIL 4 Digital and IT Strategy book. He was awarded two lifetime achievement awards by the itSMF.