Transformation of Back-Office IT into the Cloud?

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Peter Judge, TechWeek Europe; Len Padilla, NTT Europe; John Easton, IBM
How realistic is transformation of back-office IT into the cloud for medium sized organizations?

Cloud has come a long way in the last few years. The technology has matured and is firmly accepted in the mainstream. Further to this many larger sized organizations are benefiting from new business models which deliver cost savings and flexibility. But what do medium sized organizations want and how can they realistically benefit?

Attend this webcast to learn how to maximize the benefits of cloud transformation.
Apr 18 2012
49 mins
Transformation of Back-Office IT into the Cloud?
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    The words “Customer Support” and “Customer Service” accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words sometimes carry negative connotations, and do not accurately convey the strategic potential of user support. The fact is very few support organizations operate in a Strategic Paradigm. The result is that most do not fully exploit the inherent leverage of user support to achieve a competitive advantage for IT.

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    This session is approved for 1 priSM Continual Professional Development (CPD) credit.
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    This session is approved for 1 priSM Continual Professional Development (CPD) credit.
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    Join host Andrew Harsch as he welcomes Dan Huberty, CTO and VP of Solution Architecture, to discuss what needs to change and the steps to begin this transformation.
  • How successful CIOs & IT Leaders bridge the IT-Business divide to realize value Recorded: Jul 15 2015 47 mins
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  • Adopting Lean ITSM today will make you ready for the IT of Tomorrow Recorded: Jul 15 2015 39 mins
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    Join Daniel Breston, in part 3 of his Lean ITSM series, as he explores the concepts of ITIL strategy and blends it with Lean ITSM to show you how changes made today will make you ready for the IT of tomorrow.
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  • Title: Transformation of Back-Office IT into the Cloud?
  • Live at: Apr 18 2012 11:00 am
  • Presented by: Peter Judge, TechWeek Europe; Len Padilla, NTT Europe; John Easton, IBM
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