Kenneth Gonzalez, Vice President, Service Management Society, Inc.
About this talk
For many who are engaged in an ITSM initiative, especially one based upon ITIL, the Configuration Management Database (CMDB) represents “something that we must do” or (at minimum) a capability that they’d like to have. This perceived need is fueled by guidance embedded in official publications, commentary in trade journals, analyst reports and technology vendor marketing programs/literature.
While the CMDB holds the promise of being an important component, it suffers from fuzzy definitions, incomplete specifications and a general lack of requirements. Efforts to build the CMDB and realize its promise turn into a costly and risky proposition for the implementing organization, as the connection to customer value and the estimates regarding total cost of ownership are often not in place. Furthermore, while the CMDB may be an impressive technical solution, what problem does the CMDB solve and how can its benefits be weighed? Do we really need one? How can we really be sure?
During this session we will directly address the value and proper place of a CMDB by asking a simple question – “What questions should your CMDB answer for you?” In doing so, we will examine the critical factors necessary to help ensure that the initiative is both successful and self-funding. Please join us for a practical, provocative and engaging discussion on the value, utility, uses and limitations of the Configuration Management Database.
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