DevOps and ITSM – we need to talk

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Presented by

Barclay Rae, Barclay Rae Consulting

About this talk

The two contrasting worlds of DevOps and IT Service Management appear often to be in conflict and competition with each other. The reality of course is that both are needed for successful service delivery – and they complement each other. There is a need to find ways to work together and use the best parts of each approach in harmony. In addition, there is much that people from both backgrounds can learn from each other – for ITSM professionals there is much to gain from using modern techniques for delivering work and projects with speed and agility. For DevOps professionals there is much to learn from ITSM’ers about how to manage organisational and people change. This session lays out some clear practical options for how the two can work together – with practical tips on how to get going.
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