Link ITSM KPIs to corporate L&D and Innovation

Logo
Presented by

Phil Reynolds, Digital Culture Change Specialist, Philanimates Ltd.

About this talk

How converting your IT support user guides into animated videos can provide granular level learning to feed into corporate L&D objectives. Combine this with the adoption of a "design thinking" approach to your service innovations, can produce improved results in deployment, through increased end-user engagement, helping to drive up your innovation KPIs.
Related topics:

More from this channel

Upcoming talks (6)
On-demand talks (144)
Subscribers (98132)
IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.