DevOps is not the wand for all the problems that exist in the IT world. Rather other bodies of knowledge are needed to answer the What & How part of cultural and mindset change to have business agility. That is where the IT Service Management (ITSM) value holds.
This talk will present to you how:
- How the ITSM ecosystem has helped the businesses in their DevOps transformation journey.
- What are the patterns and anti-patterns of having the best of both worlds of ITSM & DevOps?
- How the nexus amongst ITSM, DevOps, Agile & Lean is needed in this fragile, not Agile world.